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Terms & Conditions

BVA Scientific reserves the right to change any of these Terms & Conditions at any time without notice.


No Minimum Order


BVA Scientific has no minimum order level.


Payment


BVA Scientific accepts cash, check, credit card and purchase orders for established accounts.


Placing Orders


Placing an order is easy and convenient and may be submitted by phone, fax, mail, email, or online. BVA Scientific strives to make ordering as simple as possible. We accept orders in the format that is most convenient to the customer. For best order accuracy, please include the catalog number, quantity of each item and an item description. Catalog prices are current at the time of printing, but are subject to change without notice. Your current pricing will be furnished by your sales representative, customer service representative, or via your online account. In addition, price quotes are available by phone, email, online, or fax from your sales representative or customer service representative. BVA Scientific accepts purchase orders, check, cash, VISA, MasterCard, American Express, and Discover. All payments must be made in US Dollars.


Shipping


Generally your order will be shipped the same day it is received. Your shipping instructions will be followed as closely as possible. However, we reserve the right to change the method for items which, when required by regulations or in our judgment, cannot be shipped by the method you specified. If special needs arise for shipping, please include instructions with your order. Otherwise, the quickest and most cost effective method will be used. Normal shipping terms are FOB shipping point. Any rush or hazardous shipments will incur additional cost.


Acknowledgment of Order


An order acknowledgment will be issued with each order. Included in the acknowledgmentare the items ordered, quantities ordered, disposition (in stock, back ordered or direct shipped from the supplier), unit price, and extended price. The order acknowledgment may be faxed or emailed to you, depending on preference. BVA Scientific reserves the right to substitute equivalent items for orders unless specified by the customer. Ordered items may only be cancelled if the item has not already been shipped, either by the supplier or BVA Scientific. Made-to-Order items may NOT be cancelled.


Returns


All returns must be requested within 60 days and must have prior authorization from our Customer Service Department. The reason for the return, the date of purchase, the purchase order number, and the invoice number must be made known prior to returning merchandise. Items cannot be returned without an issued Return Material Authorization (RMA) number. Please call Customer Service at 800-642-5263 to receive an RMA number. The RMA number must be included with return shipment. All returns are subject to a restocking fee up to 50% depending on supplier policies. Without prior authorization, all shipments for returned items will be refused.